Penguin

• Return Window: You have [14 / 30] days to return an item from the date you received it.
• Condition: To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.
• Non-returnable Items: Custom-made or personalized commissions cannot be returned unless damaged upon arrival.
• Damages: If your pottery arrives damaged due to transit, please contact us within 48 hours with a photograph of the broken item and the packaging, and we will arrange a replacement or refund.

Order Processing Time All physical orders are processed within [2 to 5] business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.